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  • So I was in Dillard's on Thursday 4/27/17. I spoke with Deborah at the Coach perfume counter. Her customer service skills were AMAZING!! Anyway she said that they were having complimentary facials at the various make up counters. I happily chose Sunday at noon with Chanel. BIGGEST MISTAKE I EVER MADE. So I hauled my behind out of bed to Dillard's I was 3 minutes early. NO ONE WAS THERE. Some rude lady who was at another counter says the Chanel person should be there shortly. She yelled across the way at me. Anyway 12:15pm comes and the lady shows up looking frazzelled with excuses that she had nothing on the schedule. Asks me to wait another 15 minutes while she sets up. But I declined, I'm already 20 minutes over due. I dont have time to wait. Then she tells me I can reschedule for Tuesday. She made me feel like it was my fault. JUST BECAUSE ITS COMPLIMENTARY DOES NOT MEAN YOU TREAT ME LIKE CRAP AND INCONVIENCE ME! I *was* prepared to spend $$ today. I was so pissed I did not get anyone's names. Wasted my time! THE STAFF TODAY AT THE CHANEL COUNTER AND SURROUNDING NEED CUSTOMER SERVICE TRAINING. DISGUSTING BEHAVIOR!!
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