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  • My family has gone to many Filiberto's locations over the years, but this location is THE WORST! We were the only car in the drive-through lane. The speaker was broken, so we had to pull up. (They charge enough, why is their speaker broken?) After paying almost $30 for 3 food items, we had to wait 20 minutes to get our food! It was late in the evening and no other customers were there, just us. When we got home less than 10 minutes later, the nachos were cold, the cheese wasn't melted (I guess it couldn't melt on cold beans), the container was only half full (last time it was so full, it was hard to close the lid), the burritos were supposed to have guacamole, but didn't. AND, all the food didn't taste good. The chicken on the burritos didn't taste like normal, just tasted bad, as did the rest of the burritos. Also, the red taco sauce didn't even taste remotely like it normally does. It was disgusting. Since it was late at night and I didn't want to call the people who were working and screwed up the food order, I waited till the next day to call the manager. Her name was Emily. I explained and she said that their normal policy is to call the same day and bring the food back. Who the heck wants to go back out at midnight when you have to work in the morning? She said she had to call her manager and to call back. I did, and her manager told her that I could either get a combo meal or a $10 credit. That's it. Bad business. I'll be calling corporate.
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