I have only been here twice and only went to Monica. She is the best and very personable as well as takes pride in her work. I was very surprised to hear that she was no longer there. I did however call the salon to speak to a manager and unfortunately, never received a call back as promised. I have other friends that have experienced this same type of customer service with this location. I will not be returning. If you read most of the reviews, Monica was surely an asset and will be missed at this location. Would not advise pre-paying for services either.