The sales rep that came out was very courteous however everything he told us was not true. My husband let him sign us up. Luckily the Good Lord prompted me to read the small print. The small print contradicted everything the rep told us. The monthly amount was ten dollars more, the amount could increase after a year, which we were told could not increase for five years. The five years ended up being a contract which had high costs if you did not fulfill the contract. In very small print was the clause stating I had three days to cancel without owing anything. I signed the form and drove it down there personally on the third day. I was told I would not be charged, however five days later they took $40.28 out of my checking account. Now I have had to call them numerous times because they have hung up on me. I am still battling to get my money back.