I have being seeing Jonn'e Housh NP for 10 years and love her! Unfortunately, she moved to this new practice (Pineapple Health) about 2 years ago and things went downhill rapidly. She recommended hormone pellet therapy on 2/17/17 at the cost of $350 which Blue Cross did not pay for because it is considered experimental. She needed to check the hormone levels with a lab draw. This practice does not send you to a local lab but uses their own in office lab draw and sends the specimen to a out of state lab in Missouri. The reasoning is they think this out of state lab gives more accurate results. What they do not tell you is that 6 labs tests will cost you $1200.
They did not tell me that I would be responsible for $1200 of lab tests, if I had known that, I would have refused. Not only did they test hormone levels, but about 5 other things that could have been done at a local lab. I was told by the office staff to "just ignore the bill because this lab does not have a collection department and they won't collect." After getting multiple bills and phone calls, the hospital lab assures me they do have a collections department. In my opinion, this office uses deception and misleading information to get their needs met and does not inform the patient of upfront costs of using their in office lab. The office staff just keep telling me to "not pay" the lab bill. My insurance won't pick up the cost either since the hormone therapy is considered experimental. RUN from this practice! It seems they care more about money than the patient! My husband has seen Jonn'e for 5 years and my 2 adult children have seen providers at this practice and now we are all looking for a new HONEST medical practice. From former patient, RN for 32 years.