You order at the counter and they bring it out to you! It took awhile to come out but it's worth the wait! I got the Hawaii Green because I wanted some spice. The jalapeƱo and chili mayo brought some kick but I ended up putting a bit more Sriracha to get some more ;) Definitely fresh, savory and filling. I wasn't able to finish the regular size and gave the rest to the bf. They deliver and are close by so I'll definitely try other types of their bowls when I get a chance!