Okay I wanted to get my wife the New Michele watch Band that is stainless steel and white ceramic for Mother's Day, so I called Scottsdale and was told it is out of stock but maybe Chandler would have it or they can order me one. So I called Chandler and Spoke with Paige at the Chandler store, I told her what I was looking for, she put me on hold to check her inventory and got back with me and said they were out of stock. However, the conversation did not end there, she inquired if it was for Mother's day and I replied, yes.
She says they can order one and it would be there Monday, not bad a lot more helpful than Scottsdale. However, Paige went a step further and took my name and number and said she was going to call me back when she can locate one.
Thirty minutes later Paige calls back and says that she found one and she is having it sent over night to my address and I should have it before tomorrow, 2 days before Mother's day.
Now that is what I call customer service, Paige you are a rock star!