I have gone to this location several times in the past few months. I enjoy the food and shakes so I keep trying to give this location another chance, but the service is awful! The most recent terrible experience was at around 10:30pm on a Friday night, the restaurant had a couple of customers, but not crowded in any sense. We stood at the door for a couple of minutes when someone came over to take us to the table who seemed less than enthusiastic about her job. I get it, we all have those days where we'd rather not be at work, but she just seemed bothered that she had to seat us. This is the same girl who I watched wipe down our table with a wet napkin. I'm pretty sure that is not standard sanitary practice in a restaurant. We were then given our menus and waited for several minutes watching servers stop at all the other tables and even taking the time to clean other tables, but no one seemed interested in even taking our drink order. After 10 or so minutes of being ignored, we decided to just go. This was my second really terrible experience at this specific location and at this point we will not being going back. The staff just seems inexperienced or uninterested in providing any sort of customer service.