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| - I actually felt compelled to sign-up for a Yelp account just so I could review this place after the customer service received from the female on cash.
We came because a few of the people in my group had been here previously and recommended this place. We arrived as a group of 14 around lunch time and as promised the food was fairly decent for its price ($5.75 for anything before 5:00 p.m.- I ordered a pound of wings & fries) and the rate for the tables were also ideal. The food didn't arrive until 50 minutes later after we ordered, but that could be understandable since we came in such a large group. The overall experience was great up until the point at which we had to pay- hence me adding that extra star.
It wasn't the fact that she refused to split the bill, even though my colleagues have visited previously in a large group and had the bill split before with no problem. She stated that it was a new policy (we were not informed of this policy upon arrival) and that the maximum amount of credit card transactions she could do was 5. Otherwise, we should pay in cash or use the ATM if we want the bill split. At this point, we asked if she could divide the total table cost by 14 and each pitcher of beer by 3, to which she agreed. After ringing through more than half the group, she informed us that she hadn't actually charged us for the tables yet because when she asked individuals what they wanted to pay for, they only specified the food and drink. She said she could divide it up all at the end and we could pay her again. She also split the pitchers of beer incorrectly so some of us paid for double the amount for beer and some didn't pay at all. However due to her 5 card restriction rule, some of us couldn't pay her again and in the end one person had to end up paying for the pool tables. Now I understand there could have been some miscommunication leading her to become confused, BUT THEN she was overheard complaining to her co-worker about how she wasn't going to sit there for hours and do all these card transactions for all these people.
So the question is, does this policy just exist or was she just too lazy to go through with the transactions because honestly after all that, it probably took longer for her to wait for us to use the ATM, re-divide bills etc. than it would have for her to just accept card payments.
TLDR: Good experience until we had to pay. Refused credit payment for large group/didn't notify us of this "policy" beforehand, split bill incorrectly and then complained about how she really just didn't want to sit there and go through multiple transactions.
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