As with all chains, I prefer to review this Buca compared to other locations and have that weigh heavily on the rating.
The service here is slow.
When I walked through the kitchen they seemed very confused and disorganized.
The carpets are old, worn, and dirty.
Restrooms are not terribly clean, and in need of a major update.
The food is OK - cookie cutter to all Bucas. Reasonably good. Too bad it took an hour for food to show up.
"Only if you have to."