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| - I have always loved the Bier Market, they always have a great beer selection and a great atmosphere; but I was greatly disappointed on my birthday!
I phoned about two weeks prior to make a reservation as there was a group of 12. I talked to a girl on the phone who was very polite and made the reservation, she took all my information and said the reservation manager will give me an email the next day to confirm; she also mentioned that for winterlicious there is a 2hr limit per table because they are so busy... not a problem, completely understand! The next day... no email...never got an email, so a week later I phone the restaurant to confirm, the guy on the phone polite again looked into it, and said the reservation is all good, and that I will get a call 1-2 days prior to my reservation to confirm numbers.... again no call! I had to call myself the day of to confirm.
Once we got there the table was ready for us. Our waitress seemed nice at first. We ordered drinks... they took about 30 minutes to come!!!! All we got was beer! Then we ordered off the winterlicious menu for the most part, some people ordered off the regular menu... long story short... 2hrs later, our waitress was just bringing out our mains! Considering we ordered as soon as we got there because we knew about the 2hr limit, waiting 2hrs for food seemed a little crazy.
The food was ok overall, not great, but ok. One of the girl in the party got a burger with fries... how do you screw up a burger with fries! Both the burger and fries were stone cold, you could see the cheese on the burger came right out of the fridge! When we let the waitress know she took it back... got 2 feet from our table and rolled her eyes. At the end of the meal, they brought out a brownie for my birthday with a candle which was a lovely gesture but the brownie tasted 100% charcoal. It was completely inedible.
Overall, we got there around 7:20 and left at almost 10:30! That's completely crazy to me when it was supposed to be a 2hr limit.
To recap: great beer selection, cute place, nice atmosphere, horrible service, horrible slow, mediocre at best food! I wouldn't go back for anything more then a beer.
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