Today is Mother's Day. My family decided to dine at Outback. We arrived at Outback on Market Street at 5:35. We had used the automated "get on the waitlist" before leaving home.
We were seated in about 5 minutes and our waitress waited on us promptly.
We did not receive our food until 7:00. The restaurant was not particularly busy for a Mother's Day. We were told by the waitress that a breaker had blown and that was having an impact. A family member said she could not understand why the manager had not been around to talk to diners regarding the delay. The waitress said that the manager had said "everyone is upset, she's upset and she doesn't have time to talk with the customers." My response to that was that "I'm upset enough not to come back."
When we left the building, another patron mentioned that she had voiced her displeasure to the manager and was comp'd a dinner. Big deal. By the way, this patron said they had been waiting for their food for 2 hours.
Whatever the problem, it was handled very poorly and the attitude of the manager left a lot to be desired and does not sound like someone who should be dealing with the public.
As far as the food, nothing was hot or even fresh looking. I meant 'No' stars and no return trip required.