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| - What a terrible experience. The hard palate in my mouth broke a couple of weeks ago...I was sent to their ER by Abrazo in Scottsdale because Abrazo has no oral-maxillary-facial surgeon on staff and that was who I needed to see.We went in to an ER only because this happened due to an error by an oral surgeon on "the outside" and I have been to many, many oral surgeons with the result that they will not get involved. The original one has vigorously denied anything happened other than a routine extraction and finally refused to see me anymore (but when you are having brackets and pins fall out, it is obvious it was not routine) The physician at Abrazo said the same thing "Since this was another surgeon's work, you will not find another surgeon in the city that will touch it...your only hope is to go through the hospital system," and this is when he suggested "Good Sam".
So I get there, and the wait time was quite short, but that was the only good part. I went into a "cubicle" and a PA comes in, is quite impatient during the history taking, leaves about three times during it, and the fourth time does not even finish a health history or anything before putting on a glove, running a finger across the top of my mouth, and announcing "Your palate is not broken. Go home." I was upset to the point of tearful at this point, because she had not gotten anywhere near the site, and I begged her to feel again and let me show her where. She stated no, as she had already removed her glove, and left the room. The nurse showed up with discharge papers before registration got there. The nurse was giving me discharge papers as registration came in. I stated I would not register until I received treatment. That as a nurse, I know what an assessment is, and that was not an assessment. If I was not going to receive assessment or treatment, there was no point in registering. I asked her and the discharge to please ask the PA to come back. On the way out, I heard her loudly announce "I am just going to write refused". The discharge nurse then left, and returned with a security guard! The nurse said he had written refused to the discharge instructions too, and now I was being asked to leave or Phoenix PD would be called and I would be charged with trespassing! Not once did I become physically unruly or even raise my voice more than just enough to be assertive that I wanted an actual assessment if I was going to be billed for one. So I was shocked that now that this security guard was escorting us off the property.
It gets even better though... Because of a low blood pressure issue that ironically gets worse when I am upset, while we were being walked through the parking garage I passed out and fell. I told them I was fine and just wanted to leave, but now that liability was involved they were all concern. Putting me on a backboard and all. Then they of course did scans of my head, the whole workup.
So bottom line, if you have a medical problem that needs assessed, at least with that one PA, it is probably not going to happen. But fall on their property and you'll get all the attention in the world...just not for your medical problem.
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