Getting your oil changed is a pain in the neck under the best circumstances, which this is not. The system is broken. Having to wait before you can even enter your info and then wait some more while your oil is changed is ridiculous. Take my info, let me leave, call me when it's done. They talk up the waiting room like its the ritz, cold water! Soda machine! When in fact it's a cramped little space with hard chairs where I was forced to play footsie with a stranger. Why does this experience have to be made worse by being imprisoned during the process.