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  • In the process of purchasing a home. Went in today to do a wire transfer for the down payment. We were immediately seen by an available teller and then told by the teller that weekends are busy and they require an appointment with a banker to do a wire transfer. BUT you can do it online. No offer of scheduling an appointment for us. We went home to look at how to do it online and were not comfortable doing it online. The online website didn't have clear directions directly relating to transferring funds to a title company for home down payments, which is understandable. We then decide to just do it person. We call this branch and get a notice all tellers are busy and then it would hung up. We called, I'm not exaggerating, 9 times before someone finally came to the phone. After him telling us multiple times that we could do it online, and us telling him we wanted to do it in person, he finally checked their appointment book. He proceeded to tell us that this was a holiday weekend and they were going to be too busy/ we're already all booked up. We tried calling another branch who immediately answered the phone and immediately scheduled us an appointment for Monday, with no issues. I see people had a lot of great reviews but this was the most inconvenient experience. We completed a wire transfer through Clark County Credit Union who did the transfer right there for us. No appointment necessary, the teller did it right there. Literally took 5 minutes to do. Needless to say we will be closing our account after the wire transfer is complete.
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