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| - I recently purchased a brand new 2015 VW GTI and was given Clean Freak as a recommendation by the sales manager since my car has dark paint.
At first, I really enjoyed being able to take my vehicle in for a wash as often as I liked and I had access to detailing air hoses and vacuums.
My last wash at the Grand Ave / 7th Ave location and I distinctly remember a loud sound and my wheel jerking. I was horrified since I have low profile wheels. I noticed some gashes in my wheel prior to this date but was assured by the staff at Clean Freak that it was impossible for their wheel mechanism to cause this damage.
I gave them the benefit of the doubt since it was a possibility that I could have done it myself as it was a very small section (2-3 inches) and I didn't notice it right away.
This time, I noticed, and when I inspected my wheel there was at least 10-12 inches of vertical scraping and gashes embedded into my previously pristine wheel. I contacted the manager who wasn't on duty that evening and he assured me that there was no way it was their equipment.
He offered to do these things:
Run the car through the wash to prove to me that it was fine.
Watch the surveillance video.
Come in so that he can see it and there is no way he can advise me if he hasn't seen it.
I drove in immediately. He said based on the looks of it that there is no way it was the car wash and it was clearly curb rash... I brought up the fact that the direction of the scraping is not congruent with a forward movement, he still denied responsibility. I realized he wasn't going to take any so I offered for me to file a claim if he would pay my deductible which he refused flatly.
Upon inspecting the entrance to the wash, there is a dual metal railing that is the exact height of my wheel, I asked him if it was possible for that to have caused the damage and he said, no way. He admitted that he would not assume any responsibility for the damages to my wheel; period. Unles the footage was done from every angle and clearly shows the area in the beginning of the railing, I didn't see how spending another waking second with this joke of a "manager" so I thanked him for his time, snapped some photos and asked to cancel my membership. He did so, but definitely didn't offer to refund me, so I will be billed for the month.
I am pretty upset that now I have to file a claim with my insurance company and pay $500 out of my pocket to have my wheels replaced.
Unless you have a crappy car, I would stay away from this place. If you have low profile wheels, DEFINITELY do not use this service unless you want your wheels mangled.
Do not use #CleanFreakCarWash
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