I got a strawberry milk tea w/ mini boba that tasted horrible and my boyfriend got a tarocado w/ mini boba which was good but the boba was hard.
So I came back in the store with my drink and told the cashier if I could buy another drink since I wasn't satisfied with mine. I ordered the second drink a tarocado w/ regular boba. The guy at the counter got our order wrong and put mini boba instead of regular. My boyfriend goes to the counter tells the guy "my order is wrong, could you fix it?" The other employee then tells us after we bought the drink we didn't have to buy another drink and that could of just switched the drinks out. We asked for the refund and he said he couldn't bc it's already in the system and he didn't want to remake the drink? This place needs to work on communicating and customer service.