My sister and both received gift cards each for one of the packages which included a massage as well as a facial and some other small services. An hour prior to our appointment we received a call that they had to cancel because of a employee emergency. After contacting the manager we were given our services at a discounted rate, but we're unable to reschedule our appointment until 2 months later because of their schedule. The facial was pretty good but both our massages left something to be desired. We had additional funds on our gift cards because of the cancellation of our 1st visit so we made another appointment to have a manicures and pedicures for the upcoming holiday. The pedicure was just ok I've had better and I found it to be very expensive for it being on par for something I can pay $25 for in a local salon there was just nothing special or spa like about it. We both decided to do the Shellac manicure. The technicians were both young and seemed "new" and were openly discussing that they had just learned how to apply Shellac and it showed! We left looking as if a child had done our nails. I spent my evening attempting to remove the polish completely because it was done so poorly. I contacted the owner by email to express my grievance and she expressed her apologies as well as a promise to provide additional training to the technicians on the application of the Shellac polish. We were also each appeased with a $50 gift card for the inconvenience. We have yet to return to redeem the gift cards and I'm not sure we'll be back even with a gift card to use. Very disappointing considering the reputation of this being one of the best spas in the area.