This location is ideal for the wife and I to catch a movie, we can literally leave our house at the movie start time, buy tickets, concessions, take our seats and not miss any action.
I will echo some of the frustration with the lines, but not nearly as much. We have arrived for a 9 pm show with only 1 line open to buy tickets or concessions but there were 2 parties in front of us max....so if the theater was packed and the line was 3 deep across 7 stations, or empty and 3 deep across 1, isn't a big deal to us. I'd take the latter because when we enter the theater we have plenty of room and aren't rubbing elbows with strangers.
I will say that the customer service has been on point in the past. We came to see a movie and the A/C wasn't up and running and everyone got a free movie pass upon exiting the theater.
In my experience, the theaters, concession areas, and bathrooms have all been clean...and no issues with noisy or broken chairs. One thing that is annoying is that the options at the concession stand aren't clearly laid out. The screens are changing and flashing different options and it isn' always easy to compare the combo options.