| rev:text
| - The food here is really good, as always, just like any other location. However, the service that I experienced at this location was horrible.
Planned to celebrate my birthday here with a large party last Sunday. My wife called them a couple of times during the week leading up to the day of our planned visit. From talking to two different people, she was informed that they would be able to accommodate our party with no issues. We planned on having 40 guests and she was told that they've entertained as many as 60 guests before. They know that we are coming with 40. They know we're coming on a Sunday, for lunch. They don't do reservations but "as long as we get there about an hour early, it'll be fine." So far, so good.
Day of, my wife and I get there 45 minutes early (not quite an hour, I know.) We told the hostess our situation and wanted to put our name down for the wait, and they were floored by the amount of people. They began to explain how difficult it would be to accommodate so many people, being that it's their busiest day and at the busiest time. So after waiting for about half and hour, listening to the give us inconsistent information and watching them scramble to make something work for us, we just decide to move the party elsewhere. Before we left, the manager Marcus told us that if we (my wife and I) came back during the week he would "give us a free meal". They messed up, but they're trying to make it right. Cool.
Last night, we came back for our "free" meal. We told the waitress before ordering what Marcus promised us. We didn't hear from Marcus until our bill arrived. Our waitress initially came out saying we can get 30% off. We said that wasn't what we were promised. So then Marcus came out and said that we misunderstood him. He said he would give me, the birthday celebrant, a free meal. So he gave me the option of either getting my entree for free or 30% off the entire bill. Then when we ran the card it ended up being just about 50% after all. Not that we're not appreciative, but it didn't seem like they were going by any kind of policy and was just winging it. With only $15 to pay, he apologized that he couldn't comp the entire thing but somehow was able to offer a free dessert. That kind of confused us. Why have us go through all of this if you can do that? Why not just cover the meal entirely?
Basically, they messed up. We gave them a second chance and they somehow made the experience worse. Personally, I can't stand it when people don't stick to their word. For that, they get 1 star.
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