On hold two different times for 33minutes and 48 minutes. Writing this as I'm still on hold with claims. They pay but they sure do make it hard on everyone. They constantly send notice to doctors and hospitals to resubmit more info. By that time doctor sends it to collections. I'm on hold to see why they don't pay it cause I checked EBO and it's covered. Frustrating! Your just on hold forever!! My husbands small business is due for renewing medical insurance next month and I'm lobbying him and his brother, the owners, to switch! Healthnet picked up and now I'm on hold while they see why it wasn't paid. 1hr 43 seconds later I'm still holding ugg. Unless you have a lot of free time get another insurance.