I could not get to the review portion because I planned to give a 2-3 star response. I had to go to 4-5 to write my review. I have been to Horne on 3 different occasions and have been unhappy each time. The first time I was told that a multi inspection had been done when in reality it had not. I was told that the printer was out of ink and that was why I could not get a printout, but all was well. I knew this to not be true because at my last service in the valley, I had been told that my brakes were in the yellow. The second time, a service that I had been told would take 1.5 hours, took 5.5 hours and my promised multi inspection was again not done. The third and last time my vehicle will ever be taken to Horne, I was told an oil change would cost $79.95. In the valley, I have never paid more than $35. I was told that that dealership was hurting my vehicle because they were doing an incorrect oil change because all Subarus should get synthetic oil. I had planned on buying my 4th vehicle there at Horne, but now I plan on going back to Chandler for my next one. Three strikes and you are out.