Missed my scheduled window all together. When I called to inquire about it I was told that I was never even on the schedule...even though they called to confirm. I rescheduled and the estimator did not show up again the following day. When I called to see what was going on...he replied, "I totally spaced it, I'm on my way!" He was very apologetic and took pictures for estimate. My HOA was covering the cost as I only own the airspace... I assume it was fixed as I heard them on the roof and saw a Titan truck out front. Fast forward 2 months and another storm....roof is still leaking in the same exact spot. This time I had to remove the soaked roof tiles and let it drip into a trash bin because it was 5x as bad.
Now I have to go through HOA again and have them come out for a warranty "estimate"...praying it doesn't rain it the meantime.