I thought after the last problem staff would be properly trained- I stand corrected. I came in to purchase a cinnamon swirl cake easy right? Wrong. Rana asked for my phone number I declined and she continued to say how they don't use it other than for customer service I again declined to which she said it's for customer service third time declining. Finally she gets the hint. Why did I have to decline 3 times? Can't she take no for an answer? Finally we get to paying, I give her my card she asks for my ID I very polietly explain it's against merchant laws to ask for ID if the back is signed and if it is a chip card, the bank already verifies your identity if you have a chip card. She explained it's policy which is cool but your policy does not go above federal law. I said I'll willingly show my ID after the purchase so you can compare signatures otherwise it's illegal. She declined my purchase, cool no problem she has the right to do so. Savannah came out who said she is the MoD and said Jenna would be in later and they all are "aware of who I am" okay what's that supposed to mean? And if they all know who I am why are they making a purchase harder than it needs to be? I've used my debit card there before with no issues.. I went back to my car and now as I'm sitting here typing this someone who works at Nothing Bundt Cakes (not sure of her name) came out (REALLY long dark hair perhaps black hair) and short came out to my car. She is sitting out of my window trying to get my attention, since I will no longer be coming to this location I don't need to know what she has to say. Now she is knocking on my window! Who is she to touch my vehicle?! I will be driving out of my way to a different bakery if I choose to still do business with this bakery.