I don't like leaving 1 star reviews. I reached out to Patrick (manager of this location) three times on three different days before I began to type this message. Left my name and phone number each time for him to call me back. After the last call and being placed on hold for 10 minutes a employee told me he wasn't in today. Odd - when I called and asked to speak with Patrick wouldn't the employees know their manager wasn't in?
This location isn't open on Sunday. My child's birthday fell on a Sunday so in order to get her a cake I ordered online a week before to pick up on Saturday. Wanting a one stop shop I also ordered balloons and candles to go with the cake. I picked up my cake around 12:30-1:00 pm on Saturday. I took the cake, balloons, and candles directly home. The cake went into the refrigerator and then set up the balloons with a weight as the centerpiece on the table. It's now about 2:25 pm.
I left to go out shopping for other items for the party. I returned home at approximately 6:45 pm and the balloons were completely dead. While they were still inflated they were on my floor out of "gas" so to speak. Nothing Bundt Cakes closes at 6:00 pm. I went to the local party store in Bocca Park and purchased more. Brought them home and replaced the dead Bunt Cake balloons. They were the same type of balloon. Not only did the new balloons last all night Saturday - they didn't being to lose their lift until early Monday afternoon.
I simply wanted to talk to Patrick about this and see if I could simply get a refund for the funds I paid. I'm disappointed I had to leave a one star review over something so simple that could be fixed. Even if he couldn't refund the cost of the balloons a return phone call and a bit of customer service would have resolved the problem.
******EDIT OF REVIEW *******
Patrick called me back. Resolved the communication issue. Resolved the balloon issue. 4/5 stars because of the original problem. Better late than never. They make delicious cakes. Hope they will improve communication issues.