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  • I order pizza from Marco's very often and it's usually wonderful. However, today I ordered a pizza at 5:30 PM. They had some issues while I was on the phone but quoted me 80 minutes. Okay, 80 minutes is pretty long for Marcos. They usually have the pizza delivered within 30 minutes. But I really wanted some pizza. I've been eating really healthy and haven't had pizza in a few weeks so I was really looking forward to this. Anyway, fast forward 80 minutes.. still no pizza. At 85 minutes I decided to call. The first person that answered acted like he had no idea I even placed an order. He handed over the phone to Jose, who told me he was a manager. Jose told me that they were swamped and that he couldn't even tell me a time that I would receive the pizza I had ordered 85 minutes prior. He said he could maybe quote me an additional 30 minutes but that he just really had no idea how long it would take. Needless to say, I told him I didn't want the pizza at an indefinite time. He asked if I would like to cancel the order. No real concern at all. Great customer service. I will not be eating at Marco's anymore.
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