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| - Hello fellow Yelpers! My very first review of 2017 goes to *Drum roll . . . BOUSTAN!!!!!!!!!!! A Lebanese restaurant that I learned about through an old co-worker who once ordered me their chicken shawarma pita! Although very hit or miss, I remained a loyal customer since I've learned of them last summer.
To be VERY specific, I've never ONCE been disappointed with their Crescent location. In addition to the food, the lady who works there is very friendly and made it a point to remember my face and my VERY specific order. A spicy chicken shawarma pita, no turnip, little lettuce :).
My last experience however (with their Saint-Catherine's location) which is their only location that delivers, ended my time as one of their customer. I ordered a kafta plate and a beef kabob plate and because of a previous experience of having my meat over cooked, asked to have it cooked 'medium' which I've asked before. Well this time, not only was my meat over-cooked it was charred!
Well like I said, despite my loyalty as I said before they were hit or miss, so in the past I've called back and let them know I wasn't happy with my order and received a replacement or credit. Well this time, not sure if the guy (I'm normally assisted by a woman) was having a shitty day, but as I nicely explained my disappointment with my order, the person on the other end instantly got aggravated! Telling me "if I ordered medium, that is exactly what I got" , I then patiently advised him that my meat was indeed over cooked and I could wait for a driver to come pick he up so that they could see for himself.
He ignored my comment and asked "what do you want me to do, we sent the food already, not much more we can do for you." I repeated my previous comment and he responded by saying "No I will not do that!" I replied by telling him that I was a loyal customer and if ever disappointed in the past it was always resolved. His response to that was " I have other calls to take!" I told him I will never order from Boustan again and his response was "Oh well!" And hung up on me.
The food at an establishment cannot always be perfect, but great customer service can always compensate for that. This person was not only unprofessional with his responses, but unwilling to assist me with a simple solution in order to keep a loyal customer. I will never give this place my business again. Pictures to follow. You determine how it was cooked.
Today's review gets 1 star only because I had to select something.
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