It started good..then went downhill. The massages were mediocre. I booked online for a male masseuse and got a female instead. I was told they had only 1 male masseuse and he was on-call. After massages and my very quick 20 minute hydrotherapy bath ( which advertise longer)...I went to relax by the lap pool where I witnessed the staff cater to everyone else but me & my mom. We sat out for an hour and no one checked on us. Didn't ask if we wanted anything or if we were ok. They brought out the other women drinks and food menus. I didn't even know they had a food menu. When I checked out, I inquired and reception told me "I should've ask"..really? Very rude. I spoke with the manager and she apologized and gave us gift certificates to return. This was our first visit to this facility. I have frequent Red Door Spas in Chicago and Phoenix-Camelback and never had such a negative experience. I won't be back at this one but will return to the other locations. Not trying to say anything but we were the only African-American guest at the pool area ..(just saying, my mom noticed it). I really hope that wasn't it.