The quality and temperatures of the food ordered by my friends and I were across the board while the service was consistently bad.
I have no idea if this place is a chain or not but any business that hires servers on how many trashy tattoos they have or how they look in a skimpy outfit over their ability to take care of customers won't last long.
The servers seemed more concerned with flirting and taking photos with other customers or chatting amongst themselves then with taking care of their own customers.
Or is hot food, a glass of water or one refill on a soda to much to ask for?