Shortly after I posted this, I received a call from the director of marketing in the Arizona area to my surprise. He apologized and suggested I go back to another location where they would treat me better. "Fool me once..." so no. I did suggest a reimbursement on my filter holder which he said with a firm yes just fax the receipt and you will get a check in 30 business days......still no money. Even if I would have received the money, they might have helped with damage control but certainly not with restoring my confidence.