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  • I have gone to Re Salon and Med Spa numerous times for facials, hair coloring and hair cut. The facials are inconsistent because the staff changes and of course each aesthetician has their own opinion on what treatment course should be taken. I have seen one for the last three months and she does not remember me from previous visits. Each time, I feel like a brand new client. This does not instill confidence in the credibility of care. My hair color has been by Arthur which is great. He is very friendly and personable. My hair cuts have been by Jesse which initially were very good when my hair was long but when he needed to reshape a short cut, I left disappointed. Today, I went in for a short cut/reshape with Michelle and was ready to cry in the seat before she finished. I told her I liked my back wispy, not blunt, and do not like my sides thick/wide but piecey. I like it to look more feminine than boyish. When she got ready to blow dry and style my hair, I asked if she was finished cutting because the sides were wide and thick, the top looked like a bad toupe and the back felt short and blunt. After many failed attempts to correct the blob of a cut, I was just ready to get out. My hair cut looks like a bowl has been placed over my head and cut around the perimeter and then thinned out a bit. I go to a salon to relax and let the "professionals" do their work. I am willing to pay the higher prices for a higher quality of service but find that Re Salon and Med Spa fails in delivering a higher quality. Parking is valet service which is very professional and friendly but it puts you on the spot to have to tip which increases the cost. Speaking of tips, if you present a charge/debit card to pay for services, plan to have cash because they do not allow you to add the tip to the credit card. You can use their ATM machine to get cash for the tip for a surcharge. The reason is because the service provider does not get the tip until the end of the month after Re Salon settles with the credit card company. My suggestion to Re Salon is to set up a larger cash drawer/bank and to give the service provider cash for the tip charged on the credit card and let the credit card company settle with Re Salon and Med Spa at the end of the month. This should not be the burden of your patron.
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