First off, I'm not a coffee drinker & I was merely here to provide support for coffee fiend, Taylor T. :P
The staff here isn't the best & do not seem like they even care to be here. But, what would you expect from a Starbucks inside a casino? I have been here one other time & actually had a hot chocolate, which was not very good. So, you get charged a little extra & get mediocre service on top of all that, for the convenience of it being located in a casino. Hooray! The Madeleine's are good though ;)