They are truly great! For years, I've been taking my clothes here, and have never been disappointed. But recently, I must say they really hit it out of the park! I took my daughter's coat there to get it dry cleaned and have the buttons replaced as our dog had chewed up several. It was not an easy project since they were toggle buttons requiring pretty extensive work. But Louise kept me informed all the way from picking out buttons (which she did by texting me photos of different buttons from her phone) to giving me a call when the coat was ready. Now it looks even better than before!