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| - My 1st personal experience (emergency room) here was not good. See original review. My 2nd personal experience was way better (surgery). Is it because they were totally different circumstances? Could be.
I had two choices of hospitals, this one and Spring Valley (which is nowhere near my house) where my doctor would do the surgery. I opted for this one, reluctantly. I scheduled the surgery but tried to get an earlier appointment, which I later did (monday versus wednesday- thanks to Nilda at the Womens Cancer Center). I was able to get pre-op done (pre-check-in) on the preceding saturday as a walk-in (but the lab forgot to take a pregnancy test when they drew my blood). I tried making an appointment on friday (for pre-op) but I left a message with that department and never did get a call back. The lady that assisted us was very nice (there were teen vounteers wearing blue shirts and khaki pants, but since they were new, did not really know anything) and she told us that our payment portion, after insurance, would be a percentage (she printed out a sheet for us). She told us that when we come back to go directly to counter number six (?) for the express check-in.
Since we parked in the same parking lot for the emergency entrance (for pre-op), we knew where to go, on monday morning. Sunday was prep day (I won't go into detail, but all I could eat was clear broths, liquids, and jello for the entire day). Monday morning (I'm talking like 5:30 am) was a Operation Central; I swear there were about 15 of us scheduled for surgery! The initial waiting room was filled with people. After express check-in, and a short wait, we were all relocated to the Surgery waiting room. More waiting. My name was finally called. I sprang up, eager to get the whole thing over and done with (wasn't quite sure what would be done, per the doctor's findings at the time of).
One nurse prepped me (took my weight, gave me the robe and sheet, etc.) and tried taking a sample for my pregnancy test (that test was forgotten at pre-op; and I was bruised from pre-op). After I was in my bed, another nurse then took over from there. Like I said, there was a bunch of us having surgery, so she was busy (but she was attentive nonetheless). I also then took the blood test (pregnancy), this time on the other arm. (The girl next to me, was having the same operation as me.) The nurse made sure that I was warm enough, with additional blankets. My husband was allowed back to see me, right before surgery. I got the IV here. I met my doctor (who told us that she does two of these surgeries a week, assuring), the anesthesiologist (only male in the bunch), and more nurses in the operating room (smiling faces). I remembered having the bright light in my face for a few seconds (didn't even count and I was out). And when I woke up (the operation was pretty quick), after the doctor said, "Ok, we're all done."
After the last nurse, I remember seeing my husband in the recovery room. I could barely open my eyes (very heavy since I was heavily medicated). My husband said that I was okay- they took one tube, one ovary, and the cyst ( we feared that I would need a complete hysterectomy and go into early menopause, which would require taking hormones along with other issues). The nurse was so helpful with me, as I could barely move without any assistance. My FIL, his wife, my sister, and my mom were able to see me (separately). An elderly volunteer wheeled me out so I could get into the car. A couple weeks later, Maureen called me to see how I was doing- it was nice to get a follow-up call.
So, as you can see, I had a totally different experience this time. I am now confident with going to this hospital again, if I ever need surgery again. With the exception of the two snaffus mentioned, the care here was excellent- every person was nice (wish I remembered all the nurses' names) and instrumental in my experience.
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