I was a member here for a little over a year. I was primarily attracted by how close the gym was to my house, and the extent of weightlifting equipment. While busy at peak hours, never was too long of a wait for most equipment. There were occasional equipment maintenance issues however they were usually fixed in a reasonable time.
I worked with Marcus from their Personal Trainer program, who was very effective and personable, which made me look forward to my training sessions and seem them like less of a chore. Also helped me meet my fitness goals prior to my wedding/honeymoon.
If you have had a gym membership in the past, customer service is extremely important. I did have an account issue (which stemmed from something I had not done properly) which left me dissatisfied, however Kush from Fitness Works reached out to me to resolve the issue and find satisfactory resolution.
I would recommend this gym and actually prefer it over some of the more expensive gyms in the proximity.