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| - After reading all the reviews about this place, I would have imagine and expect to read great things about Ocean Spa and Nail salon. Unfortunately, this is not the case and clearly this place should be closed down, bought and go under new management with a whole new set of high quality professional people that know what the true meaning of customer service is as well as understand what customers want in the service they choose to have done.
I always walk by this place and admired the layout of the salon looks. It is hard to tell because the blinds block your view from looking in and even when the opportunity gives you a view to see inside it is really fancy. However, you should never judge a book by it's cover and that is very true. I have judged this place to be fancy and located in scottsdale - you'd expect to be treated with class. I'm afraid that is not the case.
Everyone's reviews of how their experience went in this place depends on how they feel they were treated. Apparently, majority of the people that did review this place were not treated as much as they thought they would be.
I debated and debated until I decided to go in and get my eyebrows done. I have always had gotten my eyebrows done at other places and it was a test to see how professional they can do it. I use my eyebrows to test the place out before I make a decision. It's better than having anything else done, for the eyebrows are the easiest and it helps me observe the person who is doing this service for me because I can gather information on the person as well as the environment around me.
I didn't make an appointment and I came as a walk in and waited until someone came to see if I needed something. I asked if they did walk ins and they replied what I wanted done and I said waxing. I was giving a brochure and picked out what i wanted done.
The girl who did my eyebrows was very professional and quick about it. Of course, none of the workers can speak english fluently - go figure. After she did my eyebrows I paid for them and left. I really liked the way she did my eyebrows - there is no question about that.
I came back the next time and went to get a brazilian wax. According to them, only one lady does brazilian. None of the girls do brazilians because they dislike doing that particular waxing. An older lady was the only one who did my service in brazilian waxing. As a first timer, she was very professional about it but what really made me disappointed is she uses soft wax - the regular wax that you use for your eyebrows. I've been reading up that hard wax is better and it makes the brazilian last longer until you're due for another session.
I realized that this lady kept going over the areas and it was very uncomfortable. She doesn't wax the back side only the front. It took me about almost 2 days to heal from that brazilian wax. I don't believe she did it right because I went to get another brazilan wax else where and it was not uncomfortable. My experience with another professional waxer made me very comfortable.
I really don't recommend you ladies to come get your brazilian wax done at Ocean Spa and Nails salon. You'll regret it because the lady doesn't do the back side.
I recommend you get your brazilian wax done at the European Wax Center - the more high qualified place where you'll be treated the way you deserve to be treated.
Anyways, I decided to give the lady another chance and went back to get half of my legs waxed. She waxed them all right but she kept going over the same areas and my legs looked messed up. She doesn't do your toes just your legs only.
I am very disappointed in this place and thought they would be professionals, but sadly I am going to look elsewhere where I can be satisfied with getting what i really pay for.
This place is not recommended for you to pamper yourself at. There are other places that are much better and professional than Ocean Spa and Nails. Ladies you deserve so much so go some where else and save your money for professions who are worth paying for!
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