| rev:text
| - Beautiful new hotel, a lovely room, and exceptional staff... but due to some glitches I can't in good conscience give 5 stars.
Some of the high points of our late-January visit:
* The room: massive, with balcony overlooking the Bellagio fountains and jacuzzi tub with same view. Best hotel room I've ever stayed in -- I love the turn in the economy that turned condo units into hotel rooms. Combine all that with The Best And Most Essential Vegas Invention Ever -- the 8PM Checkout -- and I'm hooked.
* The overwhelming casino/lobby/entertainment areas, with the 3 stories of "chandelier" spilling down and enough big-screen morphing art displays to evoke Blade Runner (but with more class, less rain, and fewer androids).
* The staff. I don't know if it's just that they're new in their jobs and aren't all jaded yet, but it's nice to find a place in Vegas where the employees make eye contact in passing, smile, and throw out a lot of "good evening sir." Our favorite, however, was sports book bartender Jennie, who always managed to detour us from wherever else we were going -- and who would shoo away people from smoking at her bar. Which leads me to...
* Cocktails. You know how casinos will begrudgingly slide you a few Bud Lites while you play video poker? At the Cosmopolitan, it's top-shelf martinis, some of their amazing custom creations, and a beer list with selections from Belgium (and Stone), not begrudgingly poured, either.
* The patrons and fellow guests. Helluva lot classier and better mannered (and yes, I'm using those terms in the Vegas relative sense) than in the surrounding resorts.
* Marquee and one of the restaurants (soon to appear in another review...)
And now for the why-not-five-or-six-or-seven-stars reason: too many quirks to make this a seamless, effortless, fine time.
You'd think after being open a month they'd have time to shake the bugs out of the system. But we still had to deal with:
* A shower with water pressure that would cycle from full stream to a dribble on a routine basis,
* The 8pm checkout leading to room keycard issues, the type that inexcusably took a couple trips to reception and 20 minutes to resolve. When the staff fumbles with the keycard machine, gives you a total of three keycards ("try these two, and if they don't work, try this one") you know they're not ready for prime time.
* Maid service, who took the generous tip left for them but didn't clean up the room. Huh?
* And using the TV and a TV remote in the room to control everything from lights to temperature was an annoying (and occasionally cold and dark) process. Plus one of the TV's wouldn't even get TV.
Still, I'm giving the Cosmopolitan another chance -- and probably many more chances.
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