Extremely disappointed with this location. Last week, I noticed that there was a withdrawal of $1,000 from our account that neither myself or my husband had anything to do with. When speaking to the manager, he told my husband that there were MANY people with my same name in the chase system. This is no excuse. I have a cousin who works for Chase and after searching my name there were only a few of us. After doing some investigating, I found a girl through Facebook with a similar name to mine. My husband called her and confirmed with her that she had made a $1,000 withdrawal from this Chase branch. Thank god this woman was so honest. She informed us that she had told the teller THREE times that the name written on the withdrawal slip was NOT her name. The teller just crossed off the end of the name and initialed it without changing the account number. This IS a big deal and it did not seem that they thought it was. We let the branch manager know what had happened and he later called the woman who withdrew the money. According to her, he had asked her if he could ask her a few questions to save someone from getting fired (like we were the ones lying about what happened, when it was the teller who was not being honest). THANKFULLY she told him the truth and told him that his bank teller did not do her job correctly and let him know that she told the teller more than once that the name and account she wrote on the withdrawal slip was not her. Corey was very helpful and understanding of the situation. He kept in contact with both my husband and myself and let us know of any updates. We did get a call from Ryan letting us know that it WAS teller error and we did get our money back and the situation has been handled, however we do wish that it was handled differently. We are very thankful for Corey and this honest woman for helping us.