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  • Food and prices: 5 stars Customer service: 1 star As others have said don't even bother calling ahead. I called and ordered wings and asked how long it would take. The guy told me "the sooner you get here the sooner you'll get them." I wasn't sure if that meant that they'd be done right away or they wouldn't start them until I got there. When I got there 10 minutes later and told them I was there to pick up my order they couldn't find it. After looking in the back on some random shelf they found my order and said "we didn't know what this was." It was just an order for 25 medium chicken wings. It wasn't complicated at all but apparently the person that took the order didn't bother to let anyone know that I was coming. They said it would be just a few minutes while they got it ready and asked if I'd like a drink while I waited. I said I would and asked for Mr Pibb. Apparently it was a hollow offer as he ignored what I said and I never did get a drink. I didn't push it though because I saw the soda machine had two or three out of order flavors and one was what I wanted to drink, so I just sat down. Another couple was there and said they'd been waiting for half an hour for their food and the cashier didn't know why it was taking so long when they asked him. They were still waiting for their food when I left. It seems like they need a system for taking orders and getting them cooked and out to the customers. Whatever system they're using now doesn't seem to be working very well. About 10 minutes after arriving to find my order hand't been placed they had my food ready. Their chicken wings are awesome and so is their ranch. The ranch comes with some carrot spears which some places have gone away from in favor of celery. I prefer the carrots so I really like that. They got my order right and it was nice and hot. The wings were good sized and all 25 were there. I've had some places short me a wing or two when I order more than a dozen. Long Wongs didn't, so that's a plus. The prices for their wings are really good and probably the best price for chicken wings you'll find on a day to day basis. The flavor of the wings is top notch as well. The customer service on the other hand... well, that's one huge glaring downside for this place. If you want a lot of chicken wings for a party or something you may want to consider somewhere else as you'll most likely end up frustrated with how they handle to go orders.
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