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  • Placed an order for 1 sandwich over the phone to pick up. I did this because I've heard there can be long waits and I had alot to do at work. The person I spoke with was very pleasant despite sounding busy (the only reason they have 2 stars instead of 1) and he provided a time to pick up of 25 minutes. Understanding that they were busy, I was completely ok with this. Arrived at Ike's a few minutes after the time given over the phone, there was a huge line almost out the door. The cashier took my money pretty quick but when he went to check on my sandwich, it wasn't done and I was told it would be"just a bit." Seeing I was a bit irritated, the cashier said "we are really busy but we'll throw in some coupons." Oh how nice of them... Why did I even bother to call it in? They had more than 25 minutes from the time I called to the time I arrived (I got there a few minutes later than the time they told me it would be ready) to make 1 sandwich and it still wasn't ready which is completely unacceptable when their website touts calling in your order. I sat waiting for my sandwich for another 15 minutes all the while watching them get orders out to other people who had been in the line when I arrived. The kitchen's priorities just seem to be out of whack and the cashier should have urged the kitchen to make my order a priority since it was supposed to be ready when I got there. When my order was ready, the cashier gave me a drink cup at no charge but after filling it, I realized there were no lids at the counter... just one more thing I had to wait for. The cashier made the comment that I just really wasn't having a good time there and I said that it was making me think I don't ever want to go back and mentioned that it took too long. The cashier was very apologetic and while I cannot fault him entirely for the issues, I do think there was more he could have done to get my order out quicker. Additionally, those coupons that he offered were not given. Initially, I was willing to change my rating for Ikes if the sandwich turned out to be really good... it was simply ok and not worth waiting over 40 minutes for. It also had a ton of garlic in it. Don't get me wrong, I love garlic but this was kind of overkill. Needless to say, I will not be back.
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