Customer service was spotty and slow. One clerk was helpful... I bought a phone I did not want by accident. ( My bad , had the same name as my last one). So I wanted to return it, and then I was informed there was a 35.00 restocking fee which no one told me about prior to purchasing. Really?! A 35.00 restocking fee for a 19.99 cell phone?! I will never shop with this company again. It would have been easier to just shop online , which is what I ultimately had to do. The company apparently has no consideration for their customers. Not recommended at all unless you need something important in the now. If you can wait just order it online and save yourself the time and run around...