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  • Overall a nice place to stay, with a few issues. First, we are locals and booked a stay here to visit with my parents who came by for a farewell reunion before I leave for the middle east. My parents are getting up in age and have mobility issues. The one thing my mother loves is visiting the pools at a hotel, and she will base her hotel selection on the pool alone. She researched the Cosmo and saw the bamboo pool; a nice, quite, relaxing pool area. She then called the hotel to confirm that the pool would still be open the third week of October. She was told specifically that ALL pools would be open until 27 Oct. THEY LIED. When they checked in, they were told that the Bamboo pool would be closed during their stay. The main pool that was open is oriented towards younger visitors and plays loud music, not great for an older guest. They were also put in the opposite tower, based on the Bamboo pool being open, now the walk was too far. I would have called my credit card, cancelled authorization and walked away from the front desk, but they are nicer than I am. After the first day, they were moved to the east tower, so at least they could get to the open pool. This entire sequence is UNACCEPTABLE. If you tell guests that a facility will be open, it better be open unless something unforeseen happens (there were no issues). Now to our stay/room; nice room, spacious, expensive. The shower is very quirky and difficult to set a constant temperature. The tub was trendy, but not highly functional. Climbing in/out is a bit of a chore and it is not wide enough to stretch your legs. We had an issue with cooling the room. The bedroom thermostat went down to 65 degrees, but the bedroom never got near that temp. We called guest services the last night and they claimed to have fixed it, but it remained the same. The balcony was nice, but the sliding door was almost impossible to open. Overall, a good room, but you over pay for it. The misinformation about the pools is unforgivable.
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