Upon entering the business, it was incredibly busy but good thing they had at least five people working so the wait was not too long. However, the person who helped us was extremely rude and made absolutely no eye-contact at all.
Not only that but she was gossiping with her coworkers in another language about the customers that they were serving right in front of them! (shaking my head and I even knew what they were saying about them, sighs.)
In the end, Brad T. and I said "thank you." and all she did was say, "mmmhmm," no "you're welcome" or even a smile out of her.
If the customer service was so sucky, I would have given a different rating since the price was cheap to rent the car and it got us to where we needed to go.