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  • This was VERY VERY DISAPPOINTING!!!! This was my first visit to Red Lobster. I had two visitors from Europe staying at my house, and they wanted sea food. I called ahead for a 6:30PM table; we showed up at 6:29PM only to be seated at 6:39PM... Our waiter never introduced himself; he didn't ask "is this your first visit to Red Lobster?" nor did he welcome us to Red Lobster. He never told us the daily specials.. We got our drink orders in, got our beers - and then we were left waiting for 20 minutes before our waiter came back to take our order. My guests both ordered the full "New Orleans Salmon". One plate came out with only a 5oz piece of fish.... I ordered a sirloin and a lobster tail. The sirloin was OK, but why not offer tenderloin..?! Also: what seafood restaurant doesn't offer Béarnaise sauce..?!! The lobster tail was a SAD SAD story! It was a total of 4 bites of lobster. I also ordered a side Lobster Mashed Potatoes which was TERRIBLE! Compared to Maestro's City Hall or Steak 44 which are great restaurants in Phoenix, this was like bad cafeteria food! The Lobster Mash was drenched in butter, and I could only eat one bite. At no point during our visit did our waiter come and ask how our food was. 2 of us ran out of beer, and it took our waiter 25 minutes(!) to return to our table to ask if we needed "anything else" - at which point we ordered 2 more beers, which took 5 minutes to arrive. When cleaning off the table our waiter noticed my untouched serving of "Lobster Mashed Potatoes" aka melted butter with mashed-up potatoes and some lobster pieces, and asked if I wanted something else ... to go with my empty plate...?!?!?! At no point during our visit did a restaurant manager stop by to check on us to see how we were doing, to welcome us, not to thank us... I am sad that I took my European visitors to Red Lobster; I'm embarrassed!!! For me dining is not about price but about quality,and this was the WORST value-for-money I have ever experienced
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