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  • What started off to be a nice experience quickly fizzled when an hour after leaving the theatre we realized we were given the wrong credit card. We had to go back to the theatre. My husband spoke to the manger and the senior manager about the issue. They were pleasant, apologized, took down his information so if the other girl comes back with our card they will call us. They also sent him off with a bunch of coupons for free appetizers bogo entrees and a few movie passes. That would have been a very kind gesture if they didn't EXPIRE on 10/15/2011 being that today is 10/9/2011. The few movie passes don't expire for a year which is nice. Those "might" make up for the time it takes for me to cancel my credit card, change my auto pays to a new card etc. Tip for the Esplanade: Please give your servers flashlights so they can give out the right credit card to the right customer. (On a side note: our friends that went with us were given the wrong change and had to let the server know or they would have been short-changed) We will stick with Harkins at Fashion Square.
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