From the moment I walked up to the front desk, I was greeted by warm and friendly staff members. The desk clerk was very pleasant and helpful and even offered me a complimentary sports drink or water when I checked in (I don't even get that at 4 star hotels!). The room was nice although I would have liked to have a refrigerator. The room was clean and well-kept. The bed was very comfortable and made for a great night of sleep. Great to wake up and open up the curtains to a balcony that overlooked their nice, outdoor pool.