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  • This review is for the pharmacy. I am extremely disappointed with the customer service at this location. I have been filling my prescriptions here for a few months and I have already had a few problems, but this last one is what really made an impression on me. My insurance is strange and only covers the name brand of my prescription. By the information I was given, I was under the impression that they were going to be able to fill it on Tuesday instead of the more convenient Monday. When I came by on Monday to pick up another prescription I asked them if they were still going to be able to fill the other prescription Tuesday. I was JUST then notified that they have to send out for the prescription to be filled. Don't you think that would have been a good thing to tell the customer?! But that was 50% my fault and 50% their part. The part that has stuck with me is that after a clear misunderstanding they made absolutely no effort to help me locate another pharmacy that have the medication in stock. The pharmacist and pharmacy tech know that pharmacies will not tell me their inventory of any meds without having my prescription in their hand. I then called CVS and just as I thought the pharmacist said that he was unable to tell me on the phone if my medication was in stock. But the difference is that even over the phone, the pharmacist offered to help me locate the medication if they were unable to fill it so that I won't have to waste my time driving around town. After filling my prescriptions at Giant Eagle pharmacy for a few months I guess I expected them to be more inclined to help a loyal customer. I will now be filling my prescriptions elsewhere.
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