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  • If you have a childish love for hating humanity and enjoy activities like jerking a rusty butter knife across your throat cox is the ISP for you. Not only does their "24/7" only work from 9-5 m-f they barely could care less if they solve the problem. I had to go to the better business bureau to finally solve a hanging laggy internet problem. Even the BBB couldn't get a response for about 3 months. When it did go through I got finally a glimmer of hope in a great technician named John as he solved most of my internet problems regarding bad cables. John solved my problems temporarily but it's clear that this stellar Lieutenant on the front line cannot solve the inadequacies and leaks that stem from poor system design and just a lackluster UX. (if they even care about the end user at all) However no technician no matter his professionalism and great candor can stop Cox's sh**** customer service, or the fact that our internet goes to sh** when high traffic hours come on. Cox is passable when you don't have issues. When one starts however, you can clearly see the cracks in their structure. My identity was stolen and a payment on my internet bill bounced due to Wells Fargo closing my account down to prevent further theft. I explained this to their CSR reps and still I have oodles of strange and weird charges on my bill. I mean why is their 2 charges for credit card and e-check denials on top of credit adjustment above it? Isn't that a little redundant to fix a charge and then charge me back for the charge I was credited back? There's a mountain of () and #'s that would make a license CPA want to scream. Even better is their automated voice system when you call in that makes you go through loopholes only to make sure to remind you at the end of their maze that they are closed. 24 hours customer service my brownie butt. Shouldn't 1 call fix this relatively small problem instead of having to call back and check if "Cox" is ready for you? Oh yea I bought a new modem and router thanks to their whizes at their in store locations which is like putting a band-aid on a gaping wound. You can improve your end but the likelihood that Cox holds up theirs is doubtful and will remain so until the USA changes legislation that makes ISP standard what the Asians in Korea, Japan, hell even China have today. I want to talk to the system engineers and upper management of cox? What is the business vision of cox? To spread the corporate love of a company that survives by a cartel business structure and not one of true democracy? The CEO of Cox should really contemplate where his ship is going and look deep down if he wants to be the caretaker of a customer service/business model that most Cash-Advance Loan Sharks wouldn't touch It's digusting that the only other option in my neighborhood is cox or shaky looking century link dsl connection. So yeah if you have 99 problems and your downright darius about becoming a centurion go ahead and sign Cox up as your ISP provider.
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