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| - Umm, wtf. Based on the 5 star rating, I've been meaning to give this place a try for the longest time. I finally happened to be in the general area, so was looking forward to some good Korean food. You know when you enter a place knowing that it's received such high accolades, you go in with a certain level of expectations. Even if you try to go in with an unbiased, completely open mind, it's hard not to have certain ideals in your head. But when you're met with almost a complete lack of customer service, period, it leaves your mind twirling and confused and wondering if you just stepped into the wrong establishment. That's how I felt anyway.
So my experience went like this: Went in around lunch time. The food 'court' was mostly empty, but I was greeted with a very off-putting, unappetizing smell. There was an older Korean woman preparing food in the food court, out in the open. Umm...shouldn't that be done in a kitchen? But whatever
So I perused the menu and pictures on the wall, deciding what to get. I had a question about one of the dishes, but apparently the woman at the counter thought it was more important to balance her checkbook than to acknowledge or make eye contact with a potential customer right in front of her. After I rudely (/sarcasm) interrupted her financial activities by saying "excuse me", I asked if they could substitute a different kind of meat in one of their soups. Specifically, they only offer seafood tofu soup, but all I wanted to know was if I could sub beef instead of the seafood. She firmly said no, no substitutions.
Okay fair enough. So I decided to just go with my second choice and was ready to tell her my order, but then she walked off because apparently she had an urgent personal phone call to make /sarcasm. I stood around for a little while, waiting for her to come back, but she never did. The old woman making food at the tables didn't care either.
Not sure if this woman is one of the owners. I'm guessing not, because I can't imagine any owner treating a customer like that. I'm usually forgiving and understanding that Asians can be lacking in the levels of customer service that Americans are typically used to, but to me, it was just straight up carelessness. But either way, not even going to attempt giving them another chance.
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