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  • Had food catered by this Panera location for a meeting I was hosting at my job. Delivery driver spilled half of the soups that we ordered in the parking lot. When asked about getting the money for the spilled soups refunded, we were instructed to call the Panera directly. Called them and got the run around about getting a refund because they wanted the card number again. It was a company card that our director was in possession of, and he wasn't in the office; so I waited until the following day to call back. When I called the following day I was made to feel like I was being less than reasonable for wanting a refund for the spilled soup. The lady brought up how it spilled in transit. I felt bad for the delivery driver; but that doesn't change the fact that we ended up short on soup for half of our guests. I also advised the lady that we did not receive baguettes for the soup we ordered. She told me they were packed in the bag (which they weren't) and proceeded to try to explain what a baguette was as if I didn't know. At that point, I was over it, and I asked for a refund for the spilled soup as well as the $20 tip charged to the card prior to service. She seemed surprised, possibly even insulted. I'm not saying accidents don't happen, but what ever happened to taking the initiative to make things right when a paying customer doesn't get what they paid for? Definitely will not be ordering from this Panera again under any circumstances.
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